Your needs may change over time, and Soul Machines offers the flexibility to adjust your plan accordingly. Whether you’re looking to scale back or close your account, this guide will help you through the process of downgrading or canceling.

Note: Only Organization Owners can perform these actions.

Canceling your Studio Account

1. Log In to Your Account: Start by logging into your Soul Machines Studio account on our website or clicking this link.

2. Navigate to Account & Team: Go to the Account & Team page, found in the top right corner of the page under the gear   icon.

3. Select Cancel Subscription.

4. Follow the Cancellation Process: Follow the prompts to complete the cancellation process. Please provide a reason for cancellation, as this helps us improve and refine our product.

5. Confirm Cancellation: You should receive a confirmation email indicating that your account has been canceled.

Canceling your Gallery Account (AI Assistants)

1. Log In to Your Account: Start by logging into your Soul Machines Gallery account on our website by clicking Login > AI Assistants.

2. Navigate to Manage Account: Go to the Account & Team page, found in the top right corner of the page under profile icon.

3. Select Cancel Subscription.

4. Follow the Cancellation Process: Follow the prompts to complete the cancellation process. Please provide a reason for cancellation, as this helps us improve and refine our product.

5. Confirm Cancellation: You should receive a confirmation email indicating that your account has been canceled.

Downgrading Your Account

Please submit our support form indicating you wish to downgrade

Updating Billing Information, Viewing Receipts

1. Log In to Your Account: Start by logging into your Soul Machines Studio account on our website or clicking this link.

2. Navigate to Account & Team: Go to the Account & Team page, found in the top right corner of the page under the gear   icon.

3. Choose “Manage Subscription”. Here you can update credit card details and see past receipts.

Important Notes

• Billing Cycle: When upgrading or downgrading, be aware of your billing cycle, as changes may take effect at the start of the next billing period. Upgrades are processed instantly, and downgrades come into effect at the start of the next billing cycle.

• Data Retention: If you wish to have all your account data deleted, please submit a ticket indicating your account name and associated email address.

• Customer Support: If you encounter any issues during the process, feel free to reach out to our customer support team for assistance.