What is Digital CXO

Customer experience is one of the primary goals of the Digital Chief Experience Officer (CXO). The Digital CXO collects data from the users in an empathetic and personalized manner, enabling you to turn feedback into action. The Digital CXO role consists mainly of a survey that is launched once the session begins.

You do not need an NLP platform integration to use the Digital CXO.

Preconfigurations in the Digital CXO Template

You can edit any of the settings of the template on the create project page, including the pre-filled fields:

Project Form Options	Presets
Project Name	Digital Chief Experience Officer
Stock DP	Mia
Skills	Google Form Survey (Base Corpus)
Language	English (US) - Since skills are only supported in English, we recommend not changing this.
Voice & Accent	Microsoft Jenny Multilingual - female (neural)
Audience language & dialect	English, United States
Speech hints	Speech Hints
Behavior styles	Conscientious
React to negative speech	Enabled
Welcome greeting	Enabled
Idle Session Timeout	Enabled and set to 5 minutes
Camera Behavior	Cinematic Camera

Customising the Digital CXO

Edit the Google Form Survey Skill

The template is configured with a short survey asking about the user’s experience on our website. You may want to create your own survey questions to suit your use case. Use Google Forms to create a survey questionnaire, refer to Creating a Google Form to learn about the supported question types and settings required on Google From. Once your survey is ready, link your Google From to the Google Form Survey Skill using the Google Form ID.

Navigate to the Knowledge section. See Conversation section and click the pencil icon to edit conversation configuration.

This will open the skill configuration screen enabling you to change the google From ID and configure the introductory text the Digital Person speaks before the survey is launched. Click Apply Changes to save.

Optional Customisations

It is always possible to modify the project configuration to suit your needs. Here’s what you can do to enhance the Digital Greeter:

• Create your own unique Digital Person with custom clothing and a name badge
• Choose a voice and accent that resonates with the target audience
• Choose the Behavior Style that will bring out their personality
• Edit the speech hints to accommodate the terms and phrases specific to your use case
• Control and fine-tune the behavior of your Digital Person
• Customise the position of the Digital Person on the widget

Embedding the DCXO into website

Once you are satisfied with your Digital CXO Deploy your project. The next step is to integrate your Digital Person into your existing website and leverage your existing web content. 

Current Limitations

• Currently, the DCXO does not support additional Smart Skills