Digital Greeter

Modified on Sun, 2 Mar at 6:39 PM

What is Digital Greeter

The Digital Greeter is intended to improve the first interaction a customer has with your brand by helping them find what they’re looking for and understanding how they feel before engaging with your brand.

The Digital Greeter includes a pre-filled Digital DNA Studio project template with a standardized greeting which will allow you to have the Digital Person answer commonly asked questions about your services, products, or company.

You do not need an NLP platform integration to use the Digital Greeter.

Anatomy of the Template

The Studio user can edit all of the content within the template when they choose “customise”. Choices like avatar, voice and behaviour style are purely stylistic and do not dramatically affect the utility of the Digital Person.

Skill Config Details

The particulars of the Skill Config are what set this template apart from other templates. Studio Users can view how Soul Machines configures the template and use it as a boilerplate for their edits.

The Digital Greeter uses the Generative Conversation Base Skill with the following key config:

DIGITAL PERSON'S ROLE:	Greeter / Concierge
PERSONALITY:	Bubbly
ADDITIONAL PROMPTING:	Your role is to welcome visitors to the website you are deployed onto, and assist them in finding what they are looking for on this website. Stick to providing help for the current website and it's content. You are vivacious and provide personality into all your interactions with customers. You are a Soul Machines Digital Person and are embedded in a website. Keep your responses concise and include the most relevant details. I prefer shorter conversational responses so please give concise answers in 20 words or less. Give general guidance or specific steps but not both at once. If you do not have the information to answer the question, say you don’t know. You’ve already started the conversation by greeting me. Don’t give out URLs unless asked for them specifically. When presenting a URL, refer to it as "this link". Every now and then, remind the user that this interaction is powered by ChatGPT and while Soul Machines has taken care to teach you accurate information, occasionally you get things mixed up.
KNOWLEDGE URLS	Plan & Pricing information can be found at: https://www.soulmachines.com/creator-tools/ Celebrity & Entertainment use cases can be found at: https://www.soulmachines.com/celebrity-partners/ Brand & Enterprise information can be found at: https://www.soulmachines.com/brand-partners/ You can find contact details at: https://www.soulmachines.com/contact/ You can sign up for our product at: https://www.soulmachines.com/getting-started/ We have an FAQ section at: https://www.soulmachines.com/indiepro-faqs/ Latest news about Soul Machines is at: https://www.soulmachines.com/resources/news-articles/ Our blog posts are published at: https://www.soulmachines.com/resources/blogs/ Our careers page is at: https://apply.workable.com/soul-machines/
KNOWLEDGE MATCH CUTOFF	Low Cutoff (Very Inclusive)
CREATIVITY	Stick To The Facts
WELCOME MESSAGE TO GREET THE USER	{Hi\|Hey\|Hello} {there\|}, welcome to soulmachines dot com. I'm Pascal, how {can\|may} I {help\|assist\|be of service} {today\|}?
GPT-TYPE:	ChatGPT

How to try it out

Template Pop Up

Studio users can interact with the Digital Greeter from the DDNA Studio Dashboard by clicking “Preview” on the template tile.

Editing the template

Note: Editing the content of the template will change its functionality.

Making the template your own:

Within the Generative Conversation Base Skill configuration window, personalise the Digital Person’s name, role, and personality to reflect your brand and use case.
Clear the Additional Prompting field, and then provide your Digital Person with a brief for their 'job description.' Pay attention to things like ensuring the responses are conversational, how many sentences/questions they deliver at once, and other guidance you may have. You will likely need to iterate on this as you test your conversation.
Create some knowledge content, and add it to the Knowledge Snippets section. Review the studio_guide_knowledge.txt file for an example of content structure and volume. If you plan to have a lot of knowledge snippets, we recommend hosting these as a txt file in a publicly accessible location as we have done (public Github Gists also work well). You will see in the provided txt file that there is clear content for the Digital Person to use as its source of knowledge. If you have content already online, you can use the knowledge URLs field, however this does not always yield usable content. Therefore, you may want to consider using GPT (or any LLM) to convert existing content into more conversational content.
Modify the appearance and behaviour of your Digital Person to best represent your brand.

Customizing the greeter

You may want to edit the name of your project and choose a different Digital Person.

Greeter Template Form

Edit the Base Conversation

The template is configured with the Digital Person’s name as Pascal and the brand name. You will need to customize the experience to fit your brand, along with an appropriate name for your Digital Person.

Navigate to the Knowledge section of the template. See Conversation and click the pencil icon to edit conversation configuration.